This Privacy Policy explains how Forge ("FORGE", "we", "us", or "our") collects, uses, shares, and protects information when you use the FORGE service at forgeyourbusiness.ai and any related applications, dashboards, APIs, or services (collectively, the "Service"). By using the Service you agree to the practices described here.
FORGE is an AI call-center and lead-management platform operated by Forge, based in the United States. For privacy questions contact [email protected].
If you are in the European Economic Area, the United Kingdom, or Switzerland, our legal bases are: performance of contract (delivering the Service you signed up for), legitimate interests (security, fraud prevention, service improvement), consent (where required, e.g., marketing cookies), and legal obligation.
We share information only with vendors who help us operate the Service, under contract, and only as needed:
We do not sell your personal information. We do not share it with advertisers or data brokers. We may disclose information when legally required (subpoena, court order, lawful government request) or to protect rights, safety, or property.
Our service providers process data in the United States and other countries. Where required, transfers from the EEA/UK rely on Standard Contractual Clauses or other approved mechanisms.
FORGE may use AI agents to converse with callers, and can record inbound and outbound calls placed through your numbers. Some U.S. states require all-party consent to record calls; others require only one party's consent. FORGE's default safeguard decides per contact: calls are recorded only when the contact's state on file is a one-party-consent state; recording is automatically disabled for contacts in all-party-consent states and whenever the contact's state is unknown (fail-closed). A master control in your dashboard can turn recording off entirely. Where recording is disabled, FORGE retains a written summary and operational notes rather than audio or a stored verbatim transcript. You remain responsible for the accuracy of your contact data, for any configuration changes you make, and for any additional disclosures the law requires for your use (e.g., AI identity). Legal compliance for your campaigns remains the customer's obligation under the Terms of Service.
If you send outbound SMS through FORGE, you must comply with the TCPA, A2P 10DLC carrier rules, and obtain proper consent from recipients before texting them. Your A2P brand and campaign registration must be active.
The Service is not directed to anyone under 18, and we do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact [email protected] and we will delete it.
We keep account information for the life of your account and for a reasonable period after closure (typically up to 24 months) to comply with legal and tax obligations. Call recordings and transcripts are kept for 12 months by default; you can request earlier deletion. Aggregate, de-identified data may be kept indefinitely.
Depending on your location, you may have rights to:
Submit requests to [email protected]. We will respond within the timeframes required by applicable law.
We use TLS encryption in transit and encryption at rest for stored data. We delegate card storage to Stripe (a PCI Level 1 service provider) and never directly handle card numbers. We enforce per-tenant isolation, role-based access control, audit logging, and multi-factor authentication via Cloudflare Access. No system is perfectly secure, but we work to maintain commercially reasonable safeguards. If we learn of a breach affecting your personal information we will notify you and the relevant authorities as required by law.
If you interact with a FORGE customer (for example, a contractor's AI receptionist answers your call), that customer is the data controller of your information for that interaction. FORGE acts as a data processor on the customer's behalf. Direct privacy requests to that customer; we will assist them in responding.
We use a minimal set of cookies: essential (authentication, security), and analytics (privacy-preserving page metrics through Cloudflare Web Analytics and Microsoft Clarity for behavior insight). We do not use advertising cookies. Where required we will present a cookie banner; you may decline non-essential cookies.
Our site may link to third-party sites we don't control. Their privacy practices are governed by their own policies.
We may update this Privacy Policy from time to time. Material changes will be announced by email or in-app at least 14 days before they take effect. The "Effective date" above tells you the version currently in force.
Forge AI, LLC (FORGE)
1200 Lake Saint Louis Blvd #1060
Lake Saint Louis, MO 63367, United States
Email: [email protected]
Legal: [email protected]